Privacy Policy: How Your Data Is Collected and Used
Last updated: 27 August 2026
Casino Regional Guide ("we", "us", "our") operates the website casinoregionalguide.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and the rights you have in relation to it. By using the Site, you agree to the practices described in this policy.
Who We Are
Casino Regional Guide is an online casino operator. You can contact us about any privacy matter at [email protected].
Eligibility
The Site is available only to users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have done so, we will delete that information promptly.
Information We Collect
We may collect the following categories of personal information:
- Identity data: name, date of birth, and identification documents used for age and identity verification.
- Contact data: email address, postal address, and phone number.
- Account data: username, password, and account preferences.
- Transaction data: deposit and withdrawal records. Please note that we do not accept credit cards or digital currencies for deposits or betting.
- Technical data: IP address, device and browser information, and how you interact with the Site.
- Usage data: pages visited, games played, and betting activity on your account.
How We Use Your Information
We process your personal information for the following purposes:
- To create and manage your account.
- To verify your age and identity, as required by law.
- To process deposits and withdrawals and prevent fraudulent transactions.
- To provide and improve our services.
- To communicate with you about your account.
- To comply with legal and regulatory obligations, including those set by the gambling regulators under whose oversight we operate.
Our processing is based on: performance of a contract (providing the services you request), compliance with legal obligations, legitimate interests (such as security and fraud prevention), and your consent where required.
Disclosure of Information
We may share your personal information with regulators and authorities where legally required, and with service providers who help us operate the Site under strict confidentiality obligations. We do not sell your personal information.
Cookies
The Site uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the Site is used. You can control or delete cookies through your browser settings; disabling certain cookies may affect how the Site functions. Where cookies require your consent, we will ask for it before they are set.
Data Security
We apply appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. No method of transmission over the internet is completely secure, but we take reasonable steps to safeguard your data.
Data Retention
We retain your personal information only as long as necessary for the purposes described in this policy and to meet our legal and regulatory obligations, including requirements relating to gambling record-keeping.
Your Rights
You have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you.
- Correction: ask us to correct inaccurate or incomplete information.
- Deletion: request deletion of your information, subject to legal retention requirements.
- Objection and restriction: object to or request restriction of certain processing.
- Withdraw consent: where processing is based on consent, you may withdraw it at any time.
- Complaint: lodge a complaint with a data protection authority.
To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and may request verification of your identity before acting on your request.
Transfers of Data
Your information may be processed in jurisdictions outside Australia. Where this occurs, we take appropriate measures to ensure your information remains protected.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always available on this page, and material changes will be highlighted by updating the date shown above. Continued use of the Site after changes take effect constitutes acceptance of the updated policy.
Responsible Gambling
If gambling is no longer enjoyable for you, support is available. We encourage all players to gamble responsibly and to set limits on their play.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected].